Good questions.

Every piece is made to order, so allow 2–5 business days for production before your order ships. Production time is separate from shipping transit time.

Standard takes 5–7 business days, Expedited 3–5 business days, and Overnight 1–2 business days. Rates are calculated at checkout based on your address.

We ship across the United States — all 50 states, including Alaska and Hawaii — and to Canada. We do not currently ship anywhere else.

Yes. As soon as your order ships, we email you a tracking link so you can follow it all the way home.

Orders to Canada may be subject to customs duties, taxes, or import fees set by Canadian customs. These are the recipient’s responsibility and are not included in your order total or shipping cost.

Everything is printed on demand by a third-party print-on-demand provider. Nothing sits in a warehouse — each piece is made when you order it, which means less waste and fresher prints.

Each product page includes sizing details to help you pick. Because items are made to order, we can’t accept returns or exchanges for the wrong size — so please check the size guide before you order.

Because every item is made to order, we don’t accept returns for buyer’s remorse or the wrong size. We do stand fully behind our quality: if an item arrives damaged, defective, or misprinted, we’ll replace it free of charge.

Email hello@genareus.com within 7 days of delivery with your order number and a clear photo of the issue. Once confirmed, we’ll send a free replacement within 5–7 business days, with a new tracking number when it ships.

Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours your order has likely entered production and can’t be cancelled. To cancel, email hello@genareus.com right away with your order number.

Refunds are issued only if you cancelled within 24 hours, or if a replacement isn’t available for a confirmed defective or damaged item. Refunds go back to your original payment method within 5–10 business days. We don’t issue partial refunds.

Anyone who shows up for the people around them — a teacher, a neighbor, a first responder, a volunteer, a parent. No fame or title required. The quiet, everyday good is exactly what we’re looking for.

We read every story that comes in. The ones that move us get a little polish and a spot in our Hero Spotlight, so more people get to hear them.

We may tighten it for length and clarity, but we never change the truth of it. Stories are lightly edited with AI assistance and always reviewed by a real person before anything is published.

No. Nominating a hero is completely free. It’s about recognition, not transactions.

Email us anytime at hello@genareus.com and we’ll reply within 2 business days. Include your order number if your question is about a purchase.